“I’m glad I got someone on the phone!”
Todd Harbin, Catalog Specialist for the Delco Remy
® brand, never tires of hearing those w
ords. He knows this level of service sets apart the Delco Remy product line of starters and alternators—especially in today’s technology-driven world where it can be unusual to get a live person on the other end of a call or email.
“People know when they choose a Delco Remy product, they receive more than just a product,” Harbin says. “They receive the full backing of our technical expertise—and that means a live person answering questions or helping solve problems.”
Harbin has been the face of the technical support line for a couple of decades. He says he has a great team of people who help back up the support line.
“I tap into the engineers and application team when a customer has a technical issue that I don’t know the answer to,” he says. “And if a customer needs help with something we don’t manufacture, I connect them to a distributor in their area. We try to do everything we can to help our customers.”
A Car Guy Through and Through
Harbin—who started as a CAD designer before moving to cataloging—has worked for the company’s aftermarket division since 1998. Thanks to the deep well of product knowledge that comes with his longevity in the industry, he can answer and troubleshoot about 90% of tech support line calls.
“He’s highly technical and highly knowledgeable,” says Brian Koehlinger, Senior Sales Manager. “Maybe even more importantly, he takes a lot of pride in his work and the Delco Remy brand.”
In fact, cars are not just part of the job to him. They’re his passion.
“I love classic cars—muscle cars,” Harbin shares. “I am rebuilding a car right now. And I’ve been to every Indy 500 since 1971. This is just part of who I am and what I love.”
When to Call Tech Support
The technical support line for Delco Remy products is available to all of our aftermarket customers. We assist with:
- Cross references
- Substitutions
- Website support
- Alternator overcharging
- Voltage issues
- Diagnostic support
- Pinion differences on starters
- Mounting hole questions
- Alternator replacement options
- And more!
The tech support line is available Monday through Friday, 8 a.m. – 5 p.m. EST.
800.372.0222
[email protected]